So you want great service....

Showing posts with label humor. Show all posts
Showing posts with label humor. Show all posts

Monday, May 9, 2011

Funny you should ask...


I'm working on a tip list of how you can get excellent service wherever you go.....

(OK, yes I know, sometimes the server is just BAD, we'll talk about that in another post!)
Trust me, servers hate getting bad service just as much as you do!

First rule to getting great service at in a restaurant. 

PART ONE:

Communicate. Yep, talk to me. I know you've had a horrible day....

your daughter/son/ex/cousin ran over the neighbors dog...(the dog is fine, by the way)
Your boss/co-worker/teacher asked you for an unreasonable amount of work/meetings/affairs in 8 hours...
The husband/ex/wife/girlfriend/lover/boyfriend is cheating with your sister/boyfriend/girlfriend/ex....
You've got a headache and you just want something to drink and eat...
How HARD could that be????
LOL  Sometimes that seems impossible doesn't it?

So let's go back to when you sat down, your server (who has a 30 SECOND rule to greet the table or be reprimanded) is there already...OMG you just don't want to hear the spiel...
They say "Hello...my..." and never looking up you growl... "Water".

OK, we know right there you don't want to chat! Got it, not a problem, we have bad days too.
Of course, you could look up and tell us..."I've had a horrible day, could I please just have some water."

Same results, but the server instead of thinking "How RUDE" is thinking "Poor thing..I know how you feel!"

I'm gonna let you think that one through and tell me which scenario means you're going to get more attentive service!

Oh wow, I haven't even made it to the second course...but I have to go get someone some water!


Sunday, May 8, 2011

Pass the salt please....


Considering how long I've been in food service, you'd think nothing could surprise me anymore!

And we'd all be wrong! :)  This little happening amused me, so it's going to be the first post on the new blog!

Old Fashioned Woman Pouring Salt - Royalty Free Clipart Picture
My restaurant has a full salad bar and of course that's one of the main attractions.  I had the section next to it Friday night, and I saw a guest leave the bar with a salad and go over to one of my tables (nope, I was NOT their server), climb over the booth, grabbed the salt shaker and salted their salad.

Always willing to help, I went over and apologized and asked him if I needed to bring a salt and pepper shaker to THEIR table...since obviously they seemed to be missing...why else would someone go to all that trouble?

They looked at me like I was the crazy one, and said.....

"I'm using yours because there's no salt on the SALAD BAR!!"
There was absolutely nothing to say to that! Seldom am I speechless. LOL